Careers

Tricel (Portsmouth) traces its roots back to the formation of Action Pumping Services Ltd in 1983. Our manufacturing division was formed in 1987, under the trading name of Cumulus Pump Sets, to develop packaged pump set business opportunities. We are now a nationwide, specialist provider of professional and tailored solutions that meet and look after all pumping requirements – from supplying and/or installing a complete range of pumps and pumping systems, to offering a variety of service and maintenance packages plus spare parts and accessories. 

The Role

Tricel (Portsmouth) are looking for an Internal Sales team member who will assist in building and maintaining an active customer base, by supporting and working alongside internal teams to develop new sales as well as maintaining existing customer accounts. By applying sales skills, the Internal Sales person will capitalise on commercial opportunities through negotiation of prices and products in order to achieve the sales targets set by the Management Team.

Responsibilities

• Working closely alongside the Sales Team Leader, sales team, internal departments, customers and suppliers to maintain the highest levels of service.
• Liaise with members of the Sales Team to share customer and product knowledge to achieve regular sales and maintain high levels of service.
• Liaise with members of other internal teams (Service, Order Processing, Accounts, Stores) to ensure a smooth process for the customer from enquiring to paying the invoice.
• Use your own initiative to make profits, selling stock products where applicable.
• To work within the pricing and discount policy of the Company and within any discount or margin guidance laid down by the Sales Director and supplier.
• Maintaining the highest customer service levels.
• Provide regular feedback to the Sales Team and Team Leader.
• Updating company databases as required.
• Delivering upon customer requests in a timely manner. Answering incoming phones & taking accurate details

Skills & Characteristics

Key Skills and Experience

• Clear and concise written and spoken communication skills.
• Ability to present written information in a structured and balanced way appropriate to the needs of the reader.
• Good telephone manner.
• Ability to communicate well at all levels (dealing with a range of clients from engineers to Directors).
• IT literate.
• Good numeracy skills and understanding of profit / margins.
• Good commercial problem solving approach to customers as well as excellent negotiation skills.
• A good working knowledge of Microsoft Office.
• Technical aptitude is an advantage.

Personal Attributes

• Self-motivated and ambitious with a practical, forward-thinking approach to work.
• Ability to prioritise coupled with a can do attitude to customer service.
• Ability to complete work in a timely manner and good time keeping skills.
• A good team member, working well with internal departments and demonstrating loyalty and commitment to the organisation and team members.

Package

• Competitive salary
• Annual bonus
• 25 days Holiday + Bank holidays
• 40 hours Monday-Friday 08:00-17:00
• Contributory pension scheme
• EAP service

If you are interested in this exciting opportunity, please submit your up-to-date curriculum vitae with an accompanying cover letter detailing your suitability for the position via e-mail to hr@tricel.co.uk before the closing date.

Tricel is an equal opportunities employer, All applications will be treated in the strictest confidence.

Tricel (Portsmouth) traces its roots back to the formation of Action Pumping Services Ltd in 1983. Our manufacturing division was formed in 1987, under the trading name of Cumulus Pump Sets, to develop packaged pump set business opportunities. We are now a nationwide, specialist provider of professional and tailored solutions that meet and look after all pumping requirements – from supplying and/or installing a complete range of pumps and pumping systems, to offering a variety of service and maintenance packages plus spare parts and accessories.

The Role

Tricel (Portsmouth) are looking for a Service Engineer to carry out reactive and planned service, maintenance and commissioning visits to pumps, booster sets & pressurisation units on customer premises / sites. The Service Engineer will provide service excellence to our customers presenting the Company in the best possible way. We are encouraging applications from internal applicants and all applications will be considered.

Responsibilities

The Service Engineer will be responsible for the following areas:

• Carry out on site maintenance to an array of pumping equipment including Booster Sets/PU etc.
• Carry out on site overhauls and repairs to an array of pumping equipment including Booster sets/PU etc.
• 24 hour call out rota working in conjunction with existing engineers to provide 24 hour call out.
• Attend site to breakdown situations restoring facilities where possible
• Provide accurate and detailed job reports within specified time
• Provide accurate and detailed time sheets within specified time
• Carry out any and all requests by management to benefit the Department

Skills & Characteristics

Experience Required

• Good knowledge of pump applications to include all aspects of building services
• Good Understanding and Knowledge of Controls systems
• Good level knowledge in respect of the latest technology available in the pump industry
• Clear and concise written and spoken communication skills
• Ability to present written information in a structured and balanced way appropriate to the needs of the reader.
• Good telephone manner.
• Ability to communicate well at all levels (dealing with a range of clients from engineers to Directors.
• IT literate (training provided for our service software application)

If you are interested in this exciting opportunity please submit an up-to-date curriculum vitae with an accompanying cover letter detailing your suitability for the position via e-mail to hr@tricel.co.uk 

All applications will be treated in the strictest confidence.