naomi house, winchester

Case study overview




Sutton Scotney, Winchester

Industry Sector


Product Supplied

  • 2 x Lowara 15SVH04F040T/4. Multistage Pumps
  • 1 x MCB Consumer Unit
  • 1 x Pudlepal submersible
  • 1 x Level Probe

Tricel Solution

Tricel were asked to investigate the Faulty Cold-water Booster set which was situated in an Underground Chamber in the Hospice Drive. Our technical team visited the hospice and completed an entire site survey.

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naomi house & Jacks place

Naomi House & Jacksplace hospices are home that provides expert hospice care and support to more than 600 life limited and life threatened children, young adults, and their extended families from Hampshire, Wiltshire, Dorset, Berkshire, West Sussex, Surrey, and the Isle of Wight. Naomi House first opened its doors in 1997 and launched a major redevelopment of the hospice in 2014. They offer vital respite support for children, young adults, and the whole family when diagnosed with life limiting conditions.

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On our initial survey, our Technical Engineer managed to get one pump working so this hospice wing could have a continued water supply. But realized the Cold-Water Booster set needed replacing. The underground chamber had flooded damaging the existing Booster set. Tricel range of booster sets ensure a smooth flowing solution to problems with not enough volume or water pressure.


Because a complete Booster set was weeks away from delivery we acted quickly to get the suitable replacement pumps, a new control panel, and installed the set-in situ to the highest standards.
This work was required to be carried out on a Sunday as to not disturb the water supply. Tricel engineers happily obliged to do so with no additional cost. We also installed a new submersible pump with a level sensor with alarm and fitted a beacon by the entrance to ensure people could see if the chamber ever flooded again.

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