Services and maintenance

Our specialist engineers are trained and ready to come to site and install all pumps, booster sets & other associated equipment to ensure the smooth running on site. They will attend site once the goods have been received and install and set up the items for you. This can be part of a complete package with a commissioning visit to ensure the suitability of the pump or it can be used as an add-on service.

Our technical team will visit your location and complete an entire site survey to ensure your project is accurately specified, and the most suitable system installed and maintained to the highest quality.

Our skilled team of technical service engineers are available to attend the site and complete an entire site survey on request. This can ensure that your project is accurately specified and the most suitable system is supplied, installed, and maintained to the highest quality for you.

Site surveys are also available once the equipment is installed. Our engineers take into account all the pumps you have on-site, their duties, and specifications ready to begin a maintenance contract or service visit.

Our skilled team of specialist engineers are available and fully trained to attend your site on an organised date to commission your pumps, boosters & other water appliances. They will set up these pumps, operate them, test them and report back any findings. This will ensure that your pump runs to its highest standard with the most effectiveness and efficiency throughout the usage of it. This also decreases the risk of breakdowns, faults, and issues as the pumps have been fully checked on site, the engineer will also see that you have purchased the correct pump with the correct duties and that it is in its best working order. This is suggested to be followed up with a planned maintenance contract. This can be part of a complete service alongside an install of equipment or used as an add-on service.

Through a fully equipped service department, based at two locations, Tricel offers on-site commissioning and installation services of pumping systems, either as part of a complete package or as an add-on service.

Our team can handle preventative maintenance contracts or specific repairs, such as the replacement of a seal, or a complete overhaul to leave your equipment functioning like new.  We also offer a variable speed drive fault diagnosis and repair service for most makes of invertor.

Maintenance and servicing measures considerably reduces faults and if detected early can lead to less disruption and less damage being caused including consequential cost.

Servicing contracts ensure lifelong operational reliability with individual contracts based on fixed price.

The advantages are:

• Guarantee of maximum operation reliability
• Individual service packages based on a fixed price
• Carried out in accordance to a checklist
• Scheduled by Tricel

Our specialist engineers are ready to repair all types of pumps. Depending on the fault or repair required we will remove the pumps from the site, repair them in our workshop retest the pump to ensure it is performing to its highest standard, and then return the pump to the site, refit the pump and test it to ensure it is running smoothly. The repairs can be specific such as the replacement of a seal or a complete overhaul to leave the equipment functioning like new. We can also offer variable speed drive fault diagnosis and repair services for most makes of invertors. We can also offer temporary hire pumps to stand in place whilst your pump is being repaired. In our workshop, we also keep a various range of spare parts to allow us to repair the pumping equipment with the quickest turnaround possible.

We cater to all industries.

Heating and ventilation
Building and construction
Drainage and landscape
Agricultural and irrigation
Chemical and mining

Our warranty procedure is on offer to all customers who purchased their pumping equipment through Tricel. If you find your pump is faulty, contact a member of our service team who will begin to activate your warranty request. The warranty will usually go back to the manufacturer to detect whether it was a manufacturing fault or whether the pump was not able to complete the duty on site or whether the pump was incorrectly used.

An engineer will be sent to site on a date and time that suits the site to investigate the issue and try to detect the cause of the problem and repair this on site.

The warranty will be free of charge or chargeable based on whether it is accepted as a manufacturing fault or not. If the issue is not resolvable on site, the engineer will take steps to arrange to remove the pump from the site, taking it back to their workshop and repairing the pump before returning it back to site or replacing the pump altogether, returning the old one and bringing you a new pump.

Warranty lengths vary dependent on who manufactured your pump and how it is used, but all warranties are extendable at request as an add-on service.

Operating throughout the UK we are available to help you effectively and efficiently to deliver projects with pumping requirements.

Our specialist engineers have the capability to carry out repairs both on-site and in our own workshops, we also offer competitively priced replacements and short term hire.

Our Product Learning Centre has been fully equipped in association with Grundfos, based at our head office in Waterlooville. we offer a full range of training to technicians on pumping products. Custom tailor made programmes are also available to upskill your teams as required.

For more information, check out our product learning centre.